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Privacy Policy

Who we are

Our website address is: https://greenwavefilters.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.  This information is sent to a third party called Akismet for further review. Akismet has assured us that they do not sell or use any user information accept for the sole purpose of determining whether or not a post or comment is spam.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you fill out a contact form on our site, the information entered into the form is emailed to one of our administrators and also saved in our database. Other hidden data such as browser type, device type, IP address, and timestamp are also saved in the database.  This can help us determine any necessary information needed to service your account and provide you with excellent customer service.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics to track user referrals, behavior, and acquisition.  Information such as IP address and location information may be sent to Google for the sole purpose of analyzing and calculating statistics and demographics of the traffic on the website.

Affiliate System

We have an affiliate system embedded within the website that uses cookies to track users on our site.  When a user clicks to our website from an affiliate link, we issue a cookie that will connect the user with the referring site and the affiliate that referred the user.  This cookie will expire in either 7 days or when the user executes a purchase, at which time the information in the cookie will be added to the database and saved indefinitely.  We only use this information to track affiliate commissions.

Who we share your data with

Akismet

Your data is sent to Akismet third party for the sole purpose of determining whether or not comments or content that you provide is spam.

ShipStation

When you place an order through our online store front, your information is to our shipping system which is called ShipStation.  ShipStation stores your information for the purposes of helping us ship and track the shipment of your product.

PayPal

If you opt to make your payment through PayPal, the information attached to your may be sent directly to them.

Google

This website uses google to track analytics.  Your information may at times be sent to Google only for the purpose of tracking the functionality, errors, and uses of our website.

How long we retain your data

If you make a purchase in our store, you information such as address, email, phone number, name and shipping information are stored indefinitely on our system. This is to help us track your shipment, help you make a reorder and negotiate any returns or customer service for your particular purchase.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have an account on this site, your contact information is store in the database and is connected to your user account. The website administrators may see your information such as email, phone number, address, and name. We may from time to time send out a promotional email to our customers and registered users. Any of our emails includes an unsubscribe link and you may at any time opt to be removed from any and all promotional emails.

Registered users may edit account information and preferences from the My Account page.

Additional information

How we protect your data

Your data is encrypted by Let’s Encrypt and hosted on WPEngine secure servers.  Website administrators’ activities are all tracked, and administrators are not permitted to download CSV or Excel lists of user data.  We ensure that your information is only used for customer service and order fulfillment.

What data breach procedures we have in place

In the unlikely event of a data breach we will do everything we can to secure your information.  All of the data stored on the site is encrypted. Sensitive information such as passwords will never be viewable by anyone, even website administrators. In the even of the breach, we will pull the site off line immediately and seek a remedy to secure the information.

Removing your data from our system

If you would like for us to remove your data from our system, please request a removal in writing. We will then remove all your data within 2 business days.